Frequently Asked Questions
Our Frequently Asked Questions (FAQ) section provides valuable information about our photo printing services and custom merchandise. At Free Da Gang, we understand that you may have questions regarding our products, services, and advocacy efforts. This page aims to address common inquiries and concerns to help you make informed decisions as you connect with your loved ones through our offerings.
Frequently Asked Questions
Q1: What is Free Da Gang?
A: Free Da Gang is a platform dedicated to connecting families with their incarcerated loved ones through affordable photo printing and personalized merchandise. We aim to bring hope, love, and support to those often overlooked.
Q2: How do I send photos to an incarcerated loved one?
A: Simply use our photo order form on the website. Fill in the necessary details, upload your photos, and proceed with payment. We’ll handle the printing and ensure the photos meet facility regulations before sending them.
Q3: What are the photo printing costs?
A: Each printed photo costs $0.50. Additional shipping costs of $7.50 apply per order.
Q4: Are there any restrictions on the photos I can send?
A: Yes. The photos must comply with the facility's regulations. Avoid images that depict violence, nudity, or any content deemed inappropriate by the correctional facility.
Q5: What payment methods do you accept?
A: We currently accept payments via PayPal and Venmo. Payment details are provided at the end of the photo order form.
Q6: How long does it take to deliver the photos?
A: Processing and shipping typically take 5-7 business days. Delivery times may vary depending on the correctional facility’s mail processing procedures.
Q7: Can I order custom merchandise?
A: Absolutely! Visit our "Custom Merchandise Showcase" page to explore T-shirts and other items designed to inspire connection and advocacy.
Q8: How can I contact Free Da Gang for support?
A: You can reach us via the following:
Email: info.freedagang@gmail.com or info@freedagang.org
Website: www.freedagang.com
WhatsApp: +1 309-307-9992
Facebook: Connect with us for updates and inquiries.
Q9: What’s the mission of Free Da Gang?
A: Our mission is to bridge the gap between families and their incarcerated loved ones by fostering connection, hope, and advocacy for fair treatment and second chances.
Q10: How do I stay updated with Free Da Gang?
A: Follow us on Facebook and subscribe to our newsletter to stay informed about our services, updates, and advocacy efforts.
Need More Help?
If you have any further questions or need assistance, feel free to reach out to us. We're here to help you connect with your loved ones.
How do I place an order for custom merchandise?
To place an order, simply visit our online store, select the products you want, and upload your designs or photos. Follow the prompts to complete your order securely.
What is the turnaround time for my order?
Typically, orders are processed within 5-7 business days. However, custom merchandise may take a little longer depending on the complexity of the design.
What is your return policy?
We strive for customer satisfaction. If you receive a damaged or incorrect item, please contact us within 14 days for a replacement or refund.
Is there a way to get involved in your advocacy efforts?
Yes! You can join our mailing list for updates on advocacy events, volunteer opportunities, and other ways to support our mission.
How can I contact customer support?
You can reach our customer support team via email or through our contact form on the website. We aim to respond within 24 hours.